Privacy Policy

At EazyFix, we prioritize the privacy and security of both our users and service providers. This Privacy Policy outlines how we collect, use, and protect personal and business-related information when you interact with our platform. By using EazyFix, you agree to this policy.

1. Information We Collect

We collect and store various types of personal and business-related information from both users and service providers, including:

Users:

• Name
• Email address
• Phone number
• Vehicle details
• Payment information
• Location data

Service Providers:

• Organization Name: The registered business name of the service provider.
• Full Name: The legal name of the service provider.
• Contact Number: For communication purposes.
• Experience: Details regarding the professional background and expertise.
• Live Location: Real-time location data during service operations.
• Personal Documents: Including citizenship, PAN/VAT registration, service registration documents, and other professional credentials.

2. How We Use the Information

• Facilitate smooth booking and communication between users and service providers.
• Authenticate the credentials and legality of service providers.
• Display real-time location information during active services.
• Share relevant details with users to ensure transparency.
• Verify documents to ensure legal compliance and credibility of service providers.

3. Service Provider Information Sharing

• Organization Name: Displayed for user identification.
• Full Name and Contact Number: Provided for direct communication during active services.
• Experience: To showcase the service provider's qualifications.
• Live Location: Shared with users during ongoing services.
• Document Verification: Used internally for authenticity and compliance verification.

4. Data Security

We use advanced encryption and access control measures to ensure the safety of personal and professional data, including sensitive documents. Only authorized personnel have access to these documents, and they are stored securely.

5. Responsibility for Information Accuracy

Service providers are responsible for ensuring that the information and documents they provide are accurate and up to date. EazyFix is not liable for any false or misleading information provided by service providers.

6. Location Data Usage

Live location data is collected and shared only during active services. EazyFix does not track or share location data beyond active service requests.

7. Limitation of Liability

In case of any damage caused to the user's vehicle during service, EazyFix is not liable. Any dispute or claim for damages should be resolved directly between the user and the service provider.

8. Document Storage and Protection

Documents are collected solely for verification purposes and are stored securely with access limited to authorized EazyFix personnel. These documents will not be shared with third parties unless required by law.